HomeClause of Accommodation Rules

 
 

Clause of Accommodation Rules


Accommodation Rules

To maintain the publicity and safety of the hotel, please observe and follow the rules in accordance with the agreement clause on customers.
When there is no such thing, we will refuse the continuation of accommodation according to Article 5 clause of Accommodation Agreement.

(1) Use of heating appliances, cooking utensils, appliances etc. in corridors and guest rooms are prohibited.
However, excluding instruments equipped in the hotel.
(2) Please do not smoke in a place such as a bed where it is likely to cause a fire.
(3) Do not give noisy voiced singing, bustling behavior, aversion to others, or trouble.
(4) Please do not bring in the following items in the hotel.

(A)Animals, birds (except guide dogs and assisting dogs)
(B)Significantly stinky items
(C)Significantly large quantity of goods
(D)Items that are easily ignited or caught fire, such as gunpowder or volatile oil
(E)Guns and swords without regal possession permission
(F)Drugs such as illegal drugs

(5) Do not do gambling and disgusting acts in the corridor and the guest room.
(6) Please do not use equipments and goods for other than their purposes in the corridor and the room. If damaged, we will charge expenses.
(7) Please do not bring out the items in the room outside the hotel or move them to other places in the hotel.
(8) Please do not attach foreign matters to the buildings and various facilities of the hotel or modify the current situation.
(9) Please do not display goods that will damage the exterior of the hotel on the window side.
(10) Please do not act like distributing advertisement to other customers in the hotel.
(11) Please do not leave shoes and other belongings to the corridor, lobby etc.
(12) Please contact the front desk before changing the staying schedule.
(13) Storage of laundry and forgotten items of deposit will be kept for 3 months including discovery date unless otherwise specified.
(14) Guests using our hotel parking lot may occasionally keep car keys. We are not responsible for any accidents (breakage, theft, etc) of cars in the car.
(15) Valuable items should be deposited at the front desk. If not the case, the hotel is not responsible for any theft cases.
(16) In arrears of payment, the hotel charge you the fee to be payed.
(17) Do not get visitors into the room without permission and not let them use the facilities, items, etc. in the guest room.
(18) Gowns installed in the rooms are refused firmly for use in the lobby and restaurant.
(19) Please do not use guest rooms and lobby for as your business office and/or sales office.
(20) Depending on the use situation of the parking lot, we may ask the customer to move the car.

 


Accommodation Agreement

(Agreement Scope)

Article 1
    The accommodation contract that the hotel concludes with the guests and the contracts related thereto shall be in accordance with the provisions of this agreement and the items not stipulated in this agreement shall be in accordance with laws or customs ordinarily established in general.
2 Where the hotel responds to the special contract to the extent not contrary to laws and customs, regardless of the provisions of the preceding paragraph, the special contract shall prevail.
Article 2
    A person who intends to apply for an accommodation contract to the hotel, please offer the following information to the hotel.
(1)Guest Name
(2)Staying date and arrival time
(3)Accommodation fee etc. (In general, based on appended table 1 “basic accommodation fee”)
(4)Other matters deemed necessary by the hotel
2 During the stay, when guests have requested to continue staying beyond the staying date of item 2 of the preceding paragraph, the hotel treats as if there was an application for a new accommodation contract at the time of the offer .

(Establishment of accommodation contract etc.)

Article 3
    The accommodation contract shall be established when the hotel accepts the application under the preceding article. However, this does not apply when we prove that the hotel did not accept.
2 When the accommodation contract is established pursuant to the provision of the preceding paragraph, guest is requested to pay the deposit determined by the hotel by the date designated by the hotel.
3 The deposit is first applied to the accommodation fee to be finally paid by the guest, and when a situation arises in which the provisions of Article 6 and Article 11 apply, subsequently in accordance with the penalty and in the order of compensation, appropriated If there is a remaining amount, it will be refunded upon payment of the fee pursuant to Article 11.
4 If the deposit under paragraph 2 can not be paid by the date specified by the hotel, the accommodation contract shall be deemed ineffective. However, in designating the payment due date of the deposit, only when the hotel notifies the guest to that effect.

(Exemption act of deposit)

Article 4
    Notwithstanding the provision of paragraph 2 of the preceding article, the hotel may respond to a special agreement that does not require payment of the deposit after the contract is established.
2 In accepting the application for accommodation contract, if the hotel does not ask for payment of the deposit, described in paragraph 2 of the preceding article, and if the hotel does not specify the due date of the deposit, it is treated in accordance with the special contract of the preceding paragraph.

(Refusal of accommodation contract)

Article 5
    The hotel may refuse to conclude a hotel accommodation contract in the following cases.
(1)When the accommodation application does not comply with this agreement.
(2)When all the guest rooms are fully occupied or reserved.
(3)When a person who intends to stay is likely to act against laws and ordinances, public order or good manners.
(4)When a person who intends to stay is obviously infected with infectious diseases.
(5)When a person who intends to stay makes requests beyond a reasonable range of accommodation functions.
(6)When the facility is not available for accommodation because of natural disaster, facility breakdown, or other unavoidable reason.
(7)When falling under the case specified in Article 5, paragraphs 1 and 2 of the Tokyo Metropolitan Ryokan Business Law Enforcement Ordinance.

(Accommodation contract cancellation right of guest)

Article 6
    Guests can cancel the accommodation contract by offering to the hotel.
2 When the guests cancel all or part of the accommodation contract under their own responsibility (It is the case when the hotel has requested deposit by designating the due date according to Article 3 paragraph 2, but not the case when guest has canceled the accommodation contract before the payment), the hotel will request a penalty fee pursuant to the schedule listed in Appended Table 2.
However in the case of special provisions of Article 4 paragraph 1, this article is applied as long as the hotel announces about the penalty payment obligation of the guest which occurs when the guest cancels the accommodation contract.
3 If the guest does not arrive until 9 pm (or 2 hours passed over the informed arrival time) on the check in date without notice, the hotel may process the accommodation contract as if it is canceled by the guest.

(Accommodation contract cancellation right of hotel)

Article 7
    The hotel may cancel the accommodation contract in the following cases.
(1)When guests are deemed to be in the acts contrary to the provisions of laws and regulations, public order or good manners concerning accommodation, or when it is recognized that they have done the acts.
(2)When guest is obviously infected with infectious diseases.
(3)When guest makes requests beyond a reasonable range of accommodation functions.
(4)When the facility is not available for accommodation because of unavoidable reason such as natural disaster.
(5)When falling under the case specified in Article 5, paragraphs 1 and 2 of the Tokyo Metropolitan Ryokan Business Law Enforcement Ordinance.
(6)When you do not comply with the rules prescribed by the hotel, such as smoking in the bed, mischief for the firefighting equipment, etc., necessary for fire prevention.

2 When the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, we do not charge for accommodation services etc. that guests have not yet received.

(Registration)

Article 8
    Guests are required to register the following information at the front desk on the check in date.
(1)Name, age, sex, address and occupation
(2)For foreigners, nationality, passport number, place and date of immigration
(3)Departure date and scheduled departure time
(4)Other items deemed necessary by the hotel

2 When guests intend to pay the fee of Article 11 by the voucher ticket, credit card etc., other than currency, they shall be presented beforehand at the time of registration in the preceding paragraph.

(Guest room usage time)

Article 9
    The time that guests can use the guest room is from 3 pm to 10 am on next day. However, in case of continuous stay, you can use it all day except arrival date and departure date.

2 Regardless of the provision of the preceding paragraph, the hotel may accept to the use of rooms exceeding the time specified in the same paragraph. In this case we will charge for additional charge as follows.
(1)From 10: 00-13: 00, 30% of one night room charge
(2)From 10: 00-15: 00, 50% of one night room charge
(3)Over 15: 00, 100% of one night room charge

(Compliance with usage rules)

Article 10
    The guest is required to follow the rules which is decided by the hotel and is posted in the hotel.

(Charge payment)

Article 11
    The breakdown of accommodation and related charges to be paid by the guest depends on the Appended Table 1.

2 When the guest departs the hotel or when the hotel requests the payment, the charges in the preceding paragraph shall be payed at the front desk, through the currency or other payment method method such as accommodation ticket, credit card, and others accepted by the hotel.
3 After the hotel assigns a room and makes the room ready to stay, if the guest voluntarily does not stay in the room the accommodation fee will be charged.

(Hotel’s responsibility)

Article 12
    The hotel will indemnify the damage if the guests suffered damage due to the hotel fulfillment of the accommodation contract or due to failure to fulfill the accommodation contract. However, this is not the case unless it is due to reasons attributable to the hotel.

2 The hotel will be inspected by the fire fighting institution, but in preparation for unforeseen fire case, we have subscribed to Ryokan liability insurance.

(Unavailability of the contracted room)

Article 13
    When the hotel is unable to provide the guests with contracted room, the hotel will arrange other accommodations with the conditions as same as possible, with the consent of the guests.

2 If the hotel can not arrange other accommodation despite the provisions of the preceding paragraph, we will pay a compensation fee of the same amount as penalty payment to the guest as damages. However, if there is no reason to return the hotel’s responsibility in the case, the hotel will not pay a compensation fee.

(Treatment of stored items)

Article 14
    When loss, damage, etc. occurs to the goods, cash, valuables items you deposit in the hotel, the hotel will indemnify the damage unless it is force majeure.
However, with regard to cash and valuables, if the hotel seeks the announcement of its kind and price, and if the guest did not do so, the hotel will indemnify the damages of up to 100,000 yen.

2 The hotel will indemnify the damage if goods, cash, and valuables that the guests brought into the hotel and did not deposit at the front desk are lost or injured due to the intentional act or negligence of the hotel.
However, if the guest did not announce the type and price of the object beforehand, the hotel indemnifies the damage up to 100,000 yen.

(Storage of guest’s baggage or carrying item)

Article 15
    When the guest’s baggage is delivered to the hotel prior to the guest arrival , only when the baggage delivery is informed in advance, the hotel is responsible to store it and at the front desk the hotel hands the baggage to the guest at the checkin time.

2 If guest have left baggage or carrying item in hotel premises after checking out, the hotel will keep it for 3 months including the date on when it is found, and then take the procedure stipulated by the law.
3 In the case of the preceding two paragraphs, the responsibility of the hotel concerning the storage of baggage or carrying item of guests shall be limited to the provisions of paragraph 1 of the preceding Article in the case of paragraph 1 of this article and to the provisions of paragraph 2 of the preceding Article in the case of paragraph 2 of this article.

(Responsibility on car parking)

Article 16
    When guest uses the parking lot of the hotel, the hotel lends a place and the hotel will not be responsible for car management even if the hotel keeps the key of the car. However, in management of the parking lot, the hotel will be responsible to compensate the damages if it is caused by deliberate or serious negligence of the hotel.

(Guest’s responsibility)

Article 17
    When the hotel suffers damage by willful or negligence of guest, the guest shall compensate the hotel for the damage.


 

Appended table 1
Breakdown of accommodation fee etc. (related to Article 2 paragraph 1 and Article 11 paragraph 1)

Total amount to be paid by guests Accommodation charge (1) Basic accommodation charge
Additional charge (2)Food and beverage
(additional food and drink and other use charges)
Tax consumption tax
(Note)

The consumption tax is subject to the accommodation charge and additional charge.
 

Appended table 2

The occurrence of accommodation cancellation Not arrive On check-in date A day before check-in 7 days prior to check-in 14 days prior to check-in 30 days prior to check-in
Reserved room count
General guest up to 14 rooms 100 80% 20%
Group guest A from 15 to 50 rooms 100 100% 80% 20% 10%
Group guest B 51 rooms and above 100 100% 80% 30% 15% 10%


(Note)
1 % Is the ratio of penalty to contracted accommodation charge.
2 When some of the rooms are canceled by the contract of group A, if the number of rooms canceled is less than 10% (round up calculation) of the total room count counted on the date which is 14 days prior to check-in (or on the application date if date count of the contract, prior to check-in, is less then 14 days), the hotel will not request penalty charge.
The contract condition change from Group guest A to General guest is not allowed on the date later than 14 days prior to the check-in date.
3 When some of the rooms are canceled by the contract of group B, if the number of rooms canceled is less than 10% (round up calculation) of the total room count counted on the date which is 30 days prior to check-in (or on the application date if date count of the contract, prior to check-in, is less then 30 days), the hotel will not request penalty charge.
The contract condition change from Group guest B to Group guest A is not allowed on the date later than 30 days prior to the check-in date.
4 In case the reservation is via an on-line travel agency (hereinafter referred to as OTA), it is based on the cancellation policy stated in OTA.
5 The penalty, based on Appended Table 2, is charged, also in the case the accommodation date is shorten.
6 In the case of consecutive nights, the maximum number of rooms within the period will be the contract room number.